User Account

How do I create an account with Google or Gmail?

• Kindly make sure that you have a Google account 
• Click on “Register” at the upper right side of the webpage 
• Click on “Login with Google”. A pop up window will appear 
• Click on the Google account that you’d like to register with

How do I login with Facebook?

• Kindly make sure that you have a Facebook account 
• Click on “Register” at the upper right side of the webpage 
• Click on “Login with Facebook”. A pop-up window will appear
• If you are not logged in beforehand, you’ll be asked to input your Facebook username and password in a separate pop up window

What do I do if I forget my username and/or password?

• Go to the homepage 
• Click on “Login”
• Click on “Forgot Your Password?”
• Indicate the email address link to the account and type the CAPTCHA

How to add a new delivery address for logged-in users?

• Go to the cart then proceed to check out
• Click on "+ New Address"
• Type in the new address then click "Save"

Who is entitled to reward points?

• Only users who have registered an account with a2z2go are able to get and make use of reward points
• Users without an account with a2z2go are not able to get and make use of reward points
• Users who do not log in when making purchases on a2z2go will not be able to get and use any reward points, even if they already have a registered account with a2z2go

Where can I find my reward points?

• At the left side of the buyer's page, go to "My Rewards"

How do I use my reward points?

• When you are going to checkout your order, you have to scroll down
• At the bottom you will see apply point for the discount click it
• Enter the number of points in the box to discount it to your payment
• Click on "Apply Point" and proceed to pay

Checkout

How do I edit the quantity of a product that's already in my cart?

• Click on the shopping cart icon on the top right side of the webpage
• Click on “View and Edit Cart”
• Input your new quantity on the box with up and down arrows under the column “Qty”
• Click on “Update Shopping Cart”

How do I remove a product that's already added to the cart?

• Click on the shopping cart icon on the top right side of the webpage
• Click on “View and Edit Cart”
• Click on the trash bin icon under the product that you want to remove
• Click on “Update Shopping Cart”

How do I specify the delivery time of my order?

• Click on the shopping cart icon on the upper right side of the webpage
• Click on “Go to Checkout”
• Under “Shipping”, review the preselected shipping address, if any.
• If there is no preselected address, kindly type in the address details. Select the options shown to you in the drop-down list.
• Longitude and latitude will be automatically filled in by the system
• You will also be asked to choose the delivery date and time for this order.
• Kindly take note to choose a delivery date that is past the estimated delivery shown to you by the system
• If you do not specify a delivery date, a2z2go will deliver it a few days after the estimated delivery date shown on the system

How to input your shipping address?

• Click on "Go to Checkout"
• For first-time users, input name, contact number, shipping address, and delivery schedule
• No need to input shipping details in your second order if you already saved your contact information before

How can I change the indicated delivery address if checkout is still in process?

• Click on the shopping cart icon on the upper right side of the webpage
• Click on “Go to Checkout”
• Click on “+ New Address” to type in the new delivery to address
• Select the address you just added before proceeding to pay

What payment channels are supported by A2Z2GO?

• Wallet: GCash, Coins.ph
• Over the Counter (Payment): SM Bills Pay, Cebuana Lhuillier, 7-Eleven, ECPay, Cliqq, M Lhuillier, Direct Agent 5, TrueMoney, Posible, eTap, Express Pay
• Over the Counter (Bank): BDO, Philippine National Bank, UCPB
• Online Banking: BPI, Unionbank
• Online Bills Payment (Mobile App): BDO, Philippine National Bank, Security Bank, UCPB
• BancNet

How to checkout using Gcash?

• On your cart, click on “Go to Checkout”
• Click on “Pay” after finalizing your checkout details
• Click on “Accept Terms and Conditions”
• Click on “Gcash”
• Input your 11-digit Gcash mobile number and follow the further instructions to be given by GCash

How to checkout using an online bank transfer?

• On your cart, click on “Go to Checkout”
• Click on “Pay” after finalizing your checkout details
• Click on “Accept Terms and Conditions”
• Click on the online bank transfer payment method you’ll be paying with
• Click “Continue” and fill up the details needed

Can I change the indicated delivery address once checkout has been made?

• Changing the delivery address is not allowed once checkout has been made and/or payment has been finalized.
• Before making a checkout, please make sure your delivery address is correct.
• Should you have any concerns, kindly contact our customer support team.

Where can I view the comments left by the vendor on my order?

• At the left side of the buyer’s page, go to “My Orders”
• Click on “View Order” of the product that has a comment by the vendor then scroll down
• Scroll to the bottom part of the page, under “About Your Order”, to see if the vendor has left a comment for the specified order

Site Features

How to leave a product review?

• Click on the specified product
• Under "Reviews", input your name, summary, and review details
• Click on “Submit Review”
• Reviews will only be displayed once reviewed and approved by a2z2go’s internal team

How to rate a product?

• Click on the specified product
• Under "Reviews", click on the number of stars you wish to give the product
• 5 stars is the highest rating that you can give and 1 is the lowest

How to add an item to your wishlist?

• Click on the heart icon at the upper right side when you hover over the product
• Alternatively, you can click on “Add to Wishlist” in the product details page

How to use the advanced search options?

• Click on the “Advanced Search" button at the top part of the website
• Fill out the information needed to search for the product

How to view a specific vendor's page?

• Click on the “Sell on a2z2go" at the top part of the website
• Type the name of the vendor under the “Search Vendors” column on the left side or scroll down you will see a list of vendor’s page there to choose from

How do I contact a2z2go support if I have any questions?

• Click the red circle at the lower right corner of the page
• Fill out the information needed
• Then write your concerns in the message box. Then, submit
• Or you can contact customer service no. or email by clicking customer service at the lower part of the page

How do I compare products?

• Click on "Compare" at the top header of the page
• Put products on it by clicking on the two arrow icon